A Comprehensive Guide to Workflow Integration
08/30/22 What Is a Workflow? Everything happening in an organization can be classified as a business process. This is true even if the process is a human looking at an Excel file s…
08/30/22 What Is a Workflow? Everything happening in an organization can be classified as a business process. This is true even if the process is a human looking at an Excel file s…
08/25/22 Most IT systems don’t operate in a vacuum—they have dependencies on other systems. And as organizations attempt to grow while trying to maximize their bottom lines, they s…
01/26/22 In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformat…
08/24/21 Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalis…
08/11/21 This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and thorou…
07/23/21 Bad things left alone tend to get worse Unattended incidents won’t clean up after themselves and will come back to haunt you—whether as rising MTTR metrics, a cluttered In…
05/24/21 IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was a major …
05/13/21 With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic fo…
05/05/21 Modern enterprises must work to ensure their organization is focused on making employees feel heard and valued, and a key way to do this is through strong IT service manag…
04/22/21 It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to see a c…
04/14/21 Anatomy was always one of my favorite subjects in school—it just made sense. I still know the structure of a human cell, I remember the different parts of the ear, and bec…
04/08/21 Evaluation Completed: check Vendor Agreement Signed: check PO Issued: check We have service desk liftoff! Well…almost. Completing an IT service management (ITSM) evaluatio…