A Comprehensive Guide to Workflow Integration
08/30/22 What Is a Workflow? Everything happening in an organization can be classified as a business process. This is true even if the process is a human looking at an Excel file s…
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IT Service Management
291 articles · Page 4 of 25
What is System Integration? How Your Organization Can Benefit and Implement
08/25/22 Most IT systems don’t operate in a vacuum—they have dependencies on other systems. And as organizations attempt to grow while trying to maximize their bottom lines, they s…
How to Really Benefit From Problem and Change Management
01/26/22 In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformat…
Making Your Service Desk the GOAT
08/24/21 Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalis…
The Service Desk and Parenthood’s Shared Classroom
08/11/21 This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and thorou…
Powerful Time-Based Automation Rules to Move You From Reactive to Proactive
07/23/21 Bad things left alone tend to get worse Unattended incidents won’t clean up after themselves and will come back to haunt you—whether as rising MTTR metrics, a cluttered In…
An IT Service Desk Can Help Government Agencies Run More Efficiently
05/24/21 IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was a major …
3 Tips to Prepare for an Online Holiday Shopping Surge
05/13/21 With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic fo…
3 Key Features Every Service Desk Needs
05/05/21 Modern enterprises must work to ensure their organization is focused on making employees feel heard and valued, and a key way to do this is through strong IT service manag…
3 WFH Struggles Service Desk and Remote Support Software Help Solve
04/22/21 It looks as though remote work will be a part of our lives for at least the foreseeable future. Even with some offices reopening their doors, don’t be surprised to see a c…
The Anatomy of the Perfect Knowledge Base Article
04/14/21 Anatomy was always one of my favorite subjects in school—it just made sense. I still know the structure of a human cell, I remember the different parts of the ear, and bec…
3, 2, 1 Liftoff! Launching Your ITSM Implementation
04/08/21 Evaluation Completed: check Vendor Agreement Signed: check PO Issued: check We have service desk liftoff! Well…almost. Completing an IT service management (ITSM) evaluatio…