Recent articles on Service Management

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Cloud Migration Benefits – and the Challenges to Overcome

Cloud migration has become a strategic priority for many organizations. By moving data, applications...

Named Licenses vs. Concurrent Licenses: Choosing the Right Model for Your Business

When it comes to licensing for ITSM solutions, understanding the different types of licenses availab...

Centralize HR Information With a Knowledge Management Solution

HR organizations safeguard some of a company's most crucial information – from insurance and benef...

Cloud Migration: Achieving Uninterrupted Enterprise Service Management

Uninterrupted Enterprise Service Management (ESM) is essential to maintaining business productivity,...

Service Request Management Best Practices

Service request management is a critical component of IT service management (ITSM) that enables the ...

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