7 Steps for Service Desk Automation in 2020
11/15/19 These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team ask…
Latest SRE & DevOps Articles
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ITSM: The Tie That Binds
11/15/19 Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine invol…
How Mobile Is Transforming IT Service Management
11/14/19 A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations f…
Public Cloud: All Aboard the Hype Train!
11/13/19 We’ve all heard it before. “The cloud is the future!” “We need to move to the cloud!” “The on-premises data center is dead.” If you believe the analysts and marketing depa…
Dominating and Protecting the Connected Battlefield
11/12/19 “Dominance” and “protection” sum up the Defense Department’s goals as U.S. armed forces begin to modernize their networks and communications systems. DOD is investing sign…
Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management
11/11/19 We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a cert…
Datadog's AWS re:Invent 2019 guide
Please provide me with the article text! I need the content of "Highlights from AWS re:Invent 2025: Making sense of applied AI, trust, and going faster" to be able to summarize it …
Warning! A Robot Will Do Your Job Soon
11/08/19 Everyone take a deep breath and calm down. The likeliness of a robot taking over your job any time soon is very low. Yes, artificial intelligence (AI) is a growing trend, …
Introducing dark mode for Datadog
This Datadog article details how to effectively monitor SQL Server performance using Datadog's integration. It explains how to collect key metrics like query performance, resource …
I Feel the Need for Speed—Evolving From a Loris to a Peregrine. How to Get Started With DevOps
11/07/19 In the IT industry, you’ll hear “I’ll sell you a DevOps; how much is it worth?” But the joke’s on you because you can’t sell (or buy) DevOps, as it is, in fact, an intangi…
How Network and Systems Admins Can Benefit From the Service Desk
11/07/19 Oh no, the dreaded email server alert. There are few faster ways to ruin a systems administrator’s day. It’s not just diagnosing, working, and resolving the issue; it’s th…
Meh, CapEx
11/06/19 Do you remember the good old days when you saved up your hard-earned cash to buy the shiny thing you’d been longing for? You know, like that Betamax player, the TV with th…