How to Really Benefit From Problem and Change Management
01/26/22 In the early days of the pandemic and in 2021, teams were on their heels reacting to everything thrown their way: changes in work dynamics, accelerated digital transformat…
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Author
Liz Beavers
58 articles · Page 1 of 5
Step Into My Headphones
09/28/21 When I first started listening to podcasts, I was in a musical lull. Despite my affinity for creating playlists and tracking new releases, I was anything but excited to li…
Bring IT On in the Year of the Ox
09/21/21 IT Pro Day is here, and it feels like the new year in IT! It’s a time to reflect on lessons from the past year and celebrate your achievements while setting goals for the …
Making Your Service Desk the GOAT
08/24/21 Imagine every time you visited the service desk to submit a ticket, you were greeted by the boisterous drums from the medley of the Olympics—you’d feel like a gold medalis…
The Service Desk and Parenthood’s Shared Classroom
08/11/21 This past April, my husband and I took on our most exciting and daunting chapter yet: parenthood. Despite the chaos around us, we made the most of our pregnancy and thorou…
3 Tips to Prepare for an Online Holiday Shopping Surge
05/13/21 With Memorial Day right around the corner, customers are preparing their carts for a weekend of online sales and shopping. Unfortunately, the increase in online traffic fo…
3, 2, 1 Liftoff! Launching Your ITSM Implementation
04/08/21 Evaluation Completed: check Vendor Agreement Signed: check PO Issued: check We have service desk liftoff! Well…almost. Completing an IT service management (ITSM) evaluatio…
Secure Your IT Assets for an Optimal Return
04/06/21 We’ve officially entered everyone’s favorite time of year—tax season. You can find me rifling through the stack of mail and records I’ve been hoarding over the past year, …
Choose to Challenge: Elevating Women in Tech in 2021
04/05/21 Well, we made it—we’ve officially hit the one-year mark of the pandemic. I’m not sure if that deserves applause, a good cry, or a trophy…maybe all the above? Having tiptoe…
Building Service Strength in a Unified ITSM Platform
03/22/21 Heading to the gym, you have access to so many amenities in one place: cardio equipment, private studios, a pool, free-weight area, a basketball court. Imagine if those co…
Is Your Home Built to Last? Investing in Cloud-Based ITSM for a More Secure Tomorrow
03/18/21 Buying a home requires thoughtful planning and takes a significant amount of time and resources. Beyond your list of must-haves, you’ve likely kept tabs on houses of inter…
4 Ways to Simplify IT Knowledge Management
03/09/21 The saying “knowledge is power” may be a cliché, but the truth of it holds strong, especially as it relates to IT systems and processes. With all the many moving parts in …