How the IT Service Desk Can Better Engage with Remote Employees
10/23/19 According to a report based on statistics from the U.S. Census and the U.S. Bureau of Labor, remote work has increased nearly 160% since 2005. It’s no secret that the enab…
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Author
Joseph Brown
10 articles
Service-Oriented IT – What Is It?
06/04/19 What Does It Mean To Be “Service Oriented”? One of the biggest challenges facing contemporary IT leaders is finding the requisite time to be an innovative partner to the e…
Chatbot Development: Why Chatbots Need Backstories
04/23/19 Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories. The post Chatbot Development: Why Chatbots Need…
Are ETL Processes Still Relevant for Today’s IT Automations
04/11/19 Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories. The post Are ETL Processes Still Relevant for T…
Cloud Based Software Design Best Practices When Upgrading Your IT Service Desk
03/05/19 Upgrading your IT service desk? Learn what elements should be included in your cloud-based software design prior to launch. The post Cloud Based Software Design Best Pract…
How CMDB Data Inaccuracies Affect Organizational Processes
11/01/18 How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organiza…
Things That Merit Consideration During Service Desk Implementation
10/04/18 The route to successful integration, now more than ever, lies in building and implementing a comprehensive and employee-focused service management strategy. The post Thing…
How CMDB Data Inaccuracies Can Impact ITSM Success
09/20/18 CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices. The post How CMDB Data Inaccu…
Implementing 5 Essential ITSM Best Practices Throughout Your Organization
06/26/18 ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look…
7 Ways HR Can Collect Data Through the Service Desk
06/19/18 Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the f…