Liz Beavers

ITSM For All: Bringing Human Resources into the Service Desk

03/04/21 For those who have been keeping up with our series on IT Service Management (ITSM) beyond IT, welcome back! If you’re new to this conversation, it isn’t like a podcast whe…

Reinvigorate the Service Desk With User-Focused Strategies in 2021

02/12/21 When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—a…

Initial Considerations for an ITSM Evaluation

02/10/21 The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for…

What Is ITSM (IT Service Management)?

02/05/21 For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? To…

IT Service Management: The Supporting Bridge for Hybrid IT Infrastructure

12/03/20 For many organizations, the circumstances of 2020 led to a review of on-premises infrastructure and opportunities to take a leap to the cloud. These decisions are not one-…

Facilities and the Service Desk: There’s a Space for That!

11/13/20 IT typically leads the charge on selecting, implementing, and maintaining the organization’s IT Service Management (ITSM) platform of choice. Over time we see ITSM solutio…

Level Up Your IT Asset Management Strategy

11/05/20 Whether you’re supporting remote teams or working in a hybrid environment, IT asset management (ITAM) is a critical practice to the business and your service management st…

Beyond IT: Expanding the Service Desk’s Footprint

09/28/20 IT Service Management (ITSM) strategies and platforms inherently target IT: it’s a part of the acronym! And, the ITSM platform is the bridge between IT and the organizatio…

SupportWorld Live Goes Virtual! A Recap and Lessons Learned

09/18/20 Conferences, while a lot of work, are such a fun outlet to connect with other people in the IT community. It’s an opportunity to learn about new technologies, trends, and …

Better Together: Benefits of Connecting Configuration, Change, and Release Management

09/03/20 Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to the…

Knowledge Management: An ITSM Lifeline to Connect Remote Employees

08/28/20 Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to ex…

Here’s to the IT Pro!

08/21/20 The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity. No ma…