5 IT Service Management Resolutions for 2020
12/19/19 For many, New Year’s resolutions emphasize a fresh start and becoming better versions of themselves; adopting a healthier lifestyle, being more organized, starting a busin…
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Author
Sarah Nielsen
4 articles
ITSM And Digital Transformation – Understanding Digital Transformation
12/20/18 For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actual…
Continuing Service Improvement (CSI) Throughout the ITIL Lifecycle
11/29/18 Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so imp…
What’s the Difference Between Incidents, Service Requests, and Tickets?
10/12/17 One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are famili…