What is DEX? And Why DEX is Important
Digital Employee Experience (DEX) refers to how employees interact with the digital tools, systems, and technologies they use at work-and how those interactions affect their produc…
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DEX
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The Rise of Experience-Level Agreements (XLAs) in Practice: A Deep Dive into ITSM Transformation
For decades, the backbone of IT Service Management (ITSM) has been the Service-Level Agreement (SLA). While effective for tracking the nuts and bolts of IT delivery, SLAs have one …
How to Measure the Business Impact of Digital Employee Experience (DEX)
Not long ago, digital employee experience (DEX) was just a line on an IT report — something to track uptime, device issues and help desk tickets. Those metrics matter to IT, but th…
Riverbed Recognized in 2025 Gartner® Critical Capabilities for DEX Tools
In a market where vendor claims are everywhere, in our view, the 2025 Gartner Critical Capabilities for Digital Employee Experience Tools tells a different story, one rooted in rea…