10/02/18 Knowing how to talk to customers isn’t necessarily something that can be programmed into your team, or an innate underlying skill that they will default to in every situat…
10/02/18 Data protection is a complicated endeavor. This is largely because IT is a complicated endeavor, and data protection involves backing up all the data from existing IT depl…
10/01/18 I left academia for the so-called real world in the late 90s because nothing seemed more exciting than the tech industry, which, at the time, was turning the world upside-…
09/28/18 Your Service Desk is the nexus of your communication with both internal and external stakeholders, your customers, and your entire organization. The post The Guiding Princ…
09/27/18 Have you registered for THWACKcamp™ 2018? What are you waiting for? This year’s event offers multiple sessions from both industry experts and SolarWinds Head Geeks™ on top…
09/26/18 I don’t think there’s anyone out there that truly loves systems monitoring. I may be wrong, but traditionally, it’s not the most awesome tool to play with. When you think …
09/25/18 The ITIL Supplier Management Process provides formal contract oversight, ensuring that service providers and the contracts that regulate them are serving the needs of the …
09/24/18 We’re sure getting excited for THWACKcamp™ 2018, and I’m particularly excited for you to join me at one of my sessions, There’s an API for That: Introduction to the SolarW…
09/21/18 Have you talked to your users lately? Here’s a fun task for you this week or next: Take one of your most problematic users out to coffee. Just tell them you’re going to gr…
09/21/18 It’s almost that time of year! We’re in full preparation mode for THWACKcamp™ 2018 and can’t wait for you to experience our sessions. Covering everything from network moni…
Datadog is bringing its annual customer and community conference, Datadog Summit, to Seoul, South Korea in 2024. This marks the first time the event will be held in Asia-Pacific, d…
09/20/18 CMDB data inaccuracies can have a poisoning effect, multiplying as it reaches through various aspects of your organization and its practices. The post How CMDB Data Inaccu…