ITIL vs. DevOps: Are You Using These Frameworks Right?
12/20/22 Both DevOps and ITIL are two popular frameworks in the IT space and get a lot of attention. However, while both are frameworks, DevOps is more of a collaboration method an…
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Melissa Palmer
16 articles · Page 2 of 2
7 Help Desk Automation Tips You Can Start Using Today To Save Time, Effort, and Costs
12/07/22 When we look at the calls our help desk receives, we see many of the same issues repeatedly. Some of the most common calls help desk agents receive involve issues like pas…
A Comprehensive Guide to Chatting Rules and Etiquette for Service Desk Teams
11/16/22 It’s increasingly common for service desk teams to perform some support operations over a live chat. This is a win for everyone. When using chat support, employees are loo…
8 Change Management Best Practices You’re Probably Not Following
11/08/22 Change management methodologies are often seen as complex and clunky, which can lead to these initiatives having a high failure rate in many organizations—but why does ch…