Machine Learning and Destroying the Library of Alexandria
05/29/19 In my last post, you may have noticed I mentioned “evil” four times, but also mentioned “good” four times. Well, you’re in luck. After all that talk about evil and ethics,…
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4 Ways to Measure Service Desk ROI
05/28/19 For IT professionals, it can be difficult to determine how much time to allocate for high-priority tasks that can actually move the needle in a growing business. Unfortuna…
Why Choosing a One-Size-Fits-All Solution Won’t Work
05/24/19 In my previous post, we talked about the CALMS framework as an introduction to DevOps, and how it’s more than just “DevOps tooling.” Yes, some of it is about automation an…
Handling IT Asset Management Challenges as Service Management Expands
05/23/19 IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in…
Taming the Database: How Observability Spurs Continuous Delivery
05/22/19 For tech professionals it’s intuitive that higher software delivery and operational performance — SDO performance is a new-ish moniker — yields higher organizational perfo…
When “Trust but Verify” Isn’t Enough: Life in a Zero Trust World
05/22/19 Welcome to the first in a five-part series focusing on information security in a hybrid IT world. Because I’ve spent the vast majority of my IT career as a contractor for …
Multi-Cloud Management for IT Security Issues
05/21/19 Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the sco…
Hybrid IT Requires Existing Skillsets
05/21/19 As the public cloud continues to grow in popularity, it’s started to penetrate our private data centers and realize hybrid IT. More companies are adopting a hybrid IT mode…
A Look at the Shift from Organizations Adopting a Cloud-First Mentality
05/20/19 Not too long ago, the hype in the marketplace was very much geared toward moving all workloads to the public cloud. If you didn’t, you were behind the curve. The reality i…
Service Desk ROI:5 Companies Seeing Big Returns
05/16/19 Seeing a positive return on investment when it comes to a service desk can be challenging without the right solution in place. Whether it is properly routing requests or c…
Having the Correct People on a Project Is Key to Success
05/16/19 All too often, companies put the wrong people on projects, and all too often, the wrong people are involved with the project. We see projects where the people making key d…
ITSM vs. ITAM: What’s the Difference?
05/14/19 ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dott…