IT Alerting Best Practices: Notification Routing for IT Ops
02/01/19 It’s easy to overlook the next step of your monitoring deployment: notifications. Usually, one of two things will happen: You get too many alerts, and subsequently turn of…
02/01/19 It’s easy to overlook the next step of your monitoring deployment: notifications. Usually, one of two things will happen: You get too many alerts, and subsequently turn of…
01/31/19 A culture of collaborative and continuous learning. Transparent knowledge sharing. Agile methods and automation as a means of accelerating innovation. Building good softwa…
01/31/19 Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services. The post W…
01/30/19 Databases have a kind of iron triangle for specific types of query plans, whereby they can pick between two out of three things but can’t get all three of them. (The “iron…
01/30/19 A recent argument on Twitter (“What?!” I can hear you exclaim, “People disagree on Twitter? This cannot be true!”) highlighted for me just how persistent people can be in …
01/29/19 With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial. The post Improving IT Security in …
01/29/19 Why Cloud? I remember being asked this exact question during a technical presentation I got drafted into very last minute with a well-known, high street brand. During the …
01/28/19 Databases are confusing! Not only are they complicated bits of software, but database jargon is really complicated. Part of this comes from the number of words with multip…
01/28/19 Would you travel on an airplane if the flight crew were “flying blind?” What does it mean to be “flying blind?” Freedictionary.com defines it as “to do something based on …
01/28/19 Public clouds provide enormous scale and elasticity. Combined with a consumption-based model and instant deployment methodologies, they provide a platform that is extremel…
01/25/19 Over the coming weeks, I will be writing a series of posts on my varied experiences with hybrid IT. These experiences come from working on countless projects over the last…
01/25/19 The trouble with troubleshooting? When it’s the No. 1 activity on which tech professionals spend their time, there’s little of it left for development and innovation. As b…