What is Your IT Legacy?
12/10/18 Where are you in your career arc right now? Trusting simple statistics, I can say that the majority of you are either just starting out, or somewhere in the middle. Relati…
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You Are Here – A Reference Model for IT Infrastructure Security
12/07/18 We made it! This is the final post in this six-part series mapping the cybersecurity landscape through a new reference model for IT infrastructure security. Thank you for …
To Infinity and Beyond!
12/06/18 I’ve covered a lot in this series of posts around artificial intelligence (machine learning); from the beginning (Not Another AI Post…) to why I love it (My Affection for …
The Cost of (Not) Monitoring
12/05/18 What does a wireless thermometer have in common with ping? Both can keep a business from losing cash. One of the ways businesses stay in business is by keeping a tight rei…
How to Use SLAs to Improve Customer Service Satisfaction
12/04/18 Effectively setting and managing customers’ expectations is what drives their level of service satisfaction. One terrific way to set and manage expectations is through the…
Do Network Engineers Dream of Software Defined Sheep?
12/04/18 I really want Software Defined Networking (SDN), or something like it, to be the go-to approach for networking, but are we too tied to our idea of what SDN is for us to ge…
Automating the Automators
11/30/18 I’ve heard repeatedly from people in this industry that what we need is a single interface to our infrastructure. For status monitoring, perhaps that’s best represented by…
Continuing Service Improvement (CSI) Throughout the ITIL Lifecycle
11/29/18 Establishing and refining CSI goals, metrics, and overall strategy ensuring that they are rooted in both your organizational mission and your long-term IT vision is so imp…
You Are Here – Visibility & Control
11/29/18 Today, in the fifth post of this six-part series, we’re going to cover the fourth and final domain of our reference model for IT infrastructure security. Not only is this …
Quantum Computing Will Put Your Data at Risk
11/29/18 “Too many secrets.” – Martin Bishop One of the pivotal moments in the movie Sneakers is when Martin Bishop realizes that they have a device that can break any encryption m…
One Framework to Rule Them All
11/28/18 The Dream of the Data Center For me, it started with OpenStack. I was at a conference a number of years ago listening to Shannon McFarland talking about using OpenStack to…
Improving Incident Response by Uniting Technical & Non-technical Teams
11/27/18 Pre-planning and practicing internal communication in anticipation of the next incident is so crucial to improving your overall organizational response to incidents. The p…