Words Matter
11/26/18 One of my biggest pet peeves with AI is the word itself. Words matter, especially in IT. Whether you’re trying to nail down a scope of work for a project, troubleshooting …
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7 Most Useful Ticket Automation Rules
11/21/18 Automating processes within your service management strategy reduces repeat work to make it easier for your team to get stuff done. Your service management solution should…
Application Performance Monitoring: APM In An Agile World
11/21/18 Hopefully, you have been following along with this series and finding some useful bits of information. We have covered traditional APM implementations in part one, part tw…
12 Red Flags That Your IT Help Desk Solution is Behind the Times
11/19/18 Take a long, critical look at your IT help desk solution to see if it enables your organization to meet a growing list of demands. If you find any of the following shortco…
Silo-Busting and Dream-Dashing; More Fun With Automation
11/16/18 With the popularity of Agile methodologies and the ubiquity of people claiming they were embracing NetOps/DevOps, I could swear we were supposed to have adopted a new silo…
Why I’m Not Worried About Skynet
11/15/18 I’m 98% confident if you ask three data scientists to define Artificial Intelligence (AI), you will get five different answers. The field of AI research dates to the mid-1…
The Evolution of Network Operations
11/14/18 When I first began this post, my thinking revolved around the translation problems of a declarative approach to network operation, but having only procedural interfaces to…
AI-nxiety
11/14/18 So far I’ve written about my love and hatred of what AI can do for me (or cost me) as a network owner. This post is going to cover why I’m afraid to let a machine take the…
A Strong Customer Community Is Critical When Optimizing Innovation
11/13/18 Having a strong customer community for feedback and ideation is critical when optimizing innovation. It supports product strategy while removing blinders to product defici…
If I Was a Grownup, This is the Essay I’d Write
11/12/18 Recently, my friend Phoummala Schmitt, aka “ExchangeGoddess” and Microsoft Cloud Operations Advocate, wrote about her struggles with imposter syndrome. It’s a good read th…
Templates vs. Policies
11/09/18 Are configuration templates still needed with an automation framework? Or does the automation policy make them a relic of the past? Traditional Configuration Management: T…
3 Service Catalog Items Any Organization Can Use
11/08/18 The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes bey…