09/03/20 Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to the…
09/02/20 If you’ve run across other articles I’ve written about hybrid cloud, you’ll notice a familiar theme: it’s an artifact of other technology decisions nobody asked for. As su…
09/01/20 The U.K. public sector holds some of the most important and sensitive data in the country, from private medical records to military intelligence. Consistently protecting t…
08/31/20 Change isn’t without its detractors in terms of people and systems. A misstep in expanding application performance monitoring (APM) across full-stack application monitorin…
08/28/20 Knowledge management is a cornerstone of IT service management (ITSM). It provides technical guidance, steps to best troubleshoot issues, and in some cases an outlet to ex…
08/27/20 As a consumer, you most likely can agree that the overall experience in the buying process is equally, if not more, important than the product or service itself. Forbes ac…
08/26/20 So, we’re all working from home these days. As I’m living close to our office in Berlin, I occasionally pop in just to see something else than my four walls, but not more …
08/25/20 Mobile working is becoming the reality for an increasing number of public sector staff. But the threat and impact brought by the coronavirus COVID-19 outbreak has seen man…
08/25/20 Security operations and IT operations have a lot of differences, but more similarities than you may think, especially as their worlds are merging more quickly than ever be…
08/24/20 With the state of the world today, healthcare facilities of all kinds and sizes are operating under a state of distress. Employees are working on the frontlines, while als…
08/21/20 The IT community has left its indelible mark on me—the sum of my experiences has led me to where I am now. I’m constantly impressed by IT’s creativity and ingenuity. No ma…
08/20/20 Quality service and providing value to service desk users is a sure way to boost employee engagement. In fact, if employees aren’t satisfied with their requests and provid…
