How Does AI Benefit the Tech World?
11/25/19 For some, artificial intelligence (AI) can be a scary technology. There are so many articles on the web about how AI will end up replacing X% of IT jobs by Y year. There’s…
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IT—More Than a Fancy Calculator: Moving From Cost Center to Business Value
11/22/19 It’s time to stop seeing IT as just a black hole to throw money towards and instead, give back to the business. Often, the lack of proper measurement and standardization a…
Taking a Leap to the Cloud: Benefits to the Business and ITSM
11/21/19 According to CIO, 96% of organizations were using the cloud in 2018. That’s a convincing number, which makes it surprising to hear resistance to the cloud from some of tod…
it-sa in Germany – Recap
11/20/19 At the beginning of October, we attended it-sa for the second time. it-sa, which has been taking place in beautiful Nuremberg over the last ten years, has grown from a med…
Biggest Takeaways from Service Management World 2019
11/19/19 Last week, our team introduced SolarWinds® Service Desk to ITSM pros at HDI’s Service Management World (SMW). Though it wasn’t our first SMW (we’ve previously attended as …
Private Cloud: I’m Not Quite Dead Yet
11/18/19 The reports of my death are greatly exaggerated—The On-Premises Data Center Mark Twain As I mentioned in my previous post, the hype cycle has the on-premises data center d…
7 Steps for Service Desk Automation in 2020
11/15/19 These days, it’s difficult to give a unique presentation on service desk automation. Everyone talks about it. Much of the discussion is “pie in the sky.” When the team ask…
ITSM: The Tie That Binds
11/15/19 Few relationships sail along without ever having to cross stormy seas. Even the best marriages need to batten down the hatches occasionally. A combination of genuine invol…
How Mobile Is Transforming IT Service Management
11/14/19 A project manager is working at a remote site, and suddenly, her laptop won’t hold a charge. An account executive is in a hotel conference room making final preparations f…
Public Cloud: All Aboard the Hype Train!
11/13/19 We’ve all heard it before. “The cloud is the future!” “We need to move to the cloud!” “The on-premises data center is dead.” If you believe the analysts and marketing depa…
Dominating and Protecting the Connected Battlefield
11/12/19 “Dominance” and “protection” sum up the Defense Department’s goals as U.S. armed forces begin to modernize their networks and communications systems. DOD is investing sign…
Who’s the Boss? 5 Things to Ask Yourself Before Making the Leap Into Management
11/11/19 We talk a lot about professional development these days—how to develop your speaking or writing skills to make you a better practitioner. But what if you’ve reached a cert…