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Alert Grouping, Star Messages from MS Teams with Reactions

FireHydrant recently released two key updates: Alert Grouping which reduces alert fatigue by consolidating related alerts, and Microsoft Teams integration allowing users to star im…

View Incidents by Priority and Severity, Improved Schedule Maintenance Forms, and More

FireHydrant released several updates to close out 2024, including customizable incident views with priority/severity indicators and enhanced scheduled maintenance forms for detaile…

Round Robin for Signals, ServiceNow Integration, Microsoft Teams Group Chat, Slack Enhancements

FireHydrant released several updates this week, including a Round Robin feature for fairer alert escalation, and a Beta ServiceNow integration for seamless cross-departmental incid…

Page From Anywhere in Slack, Add Non-Team Members to Schedules, and CSV Reports for On-Call Hours

This week's FireHydrant updates focus on increased flexibility and reporting. Users can now page on-call teams from *any* Slack channel, add external members to on-call schedules, …

More Control in Organization Settings, Enhanced Help Command in Slack, and Automated “Closed” Milestone in Runbooks

This week’s FireHydrant update focuses on increased control and automation for incident management. Key improvements include customizable organization-wide settings (like timezone …

Customizable Alert Sounds & Volume and Schedule Management Improvements

This week's FireHydrant update focuses on improved customization and organization for incident response. Users can now personalize alert sounds and volumes, and manage on-call sche…

Team Support Hours, Interactive iOS and Apple Watch Notifications, New API Documentation, and Better Error Logging

FireHydrant recently released several updates to improve incident management, including intelligent team support schedules for alert routing and interactive notifications for iOS a…

On-Call Calendar Customization and Team Analytics

This week’s FireHydrant update focuses on enhanced customization and analytics for on-call teams. New features include customizable on-call calendar views, improved team analytics …

Live Call Routing (and more!)

FireHydrant recently released several updates to its incident management platform, including a beta feature for Live Call Routing within Signals, allowing direct management of phon…

Mobile Alert Timeline, MS Teams Incident Types, and Slack Update Enhancements

FireHydrant has released several updates to its incident management platform, including required milestone timestamps for better tracking and a revamped mobile app with an improved…

On-Call Scheduling Updates, Webhook-based Notifications for Signals, Customizable "Closed" Lifecycle Phase

FireHydrant has released several updates to its Signals platform, including more flexible on-call scheduling with intentional gaps and improved visualization. They've also introduc…

Flexible Milestone Ordering, Adaptive Required Fields, MTTX Analytics Update

FireHydrant has released several updates to improve incident management flexibility and analytics. Users can now order incident milestones chronologically or as they happen, and a …