Accelerating Innovation: Reimagining DEX for the AI Era
Dear Lakeside Software Community, I’m excited to share that I am returning as CEO of Lakeside Software, the company I founded in 1997. I am energized to rejoin in this capacity to …
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Think about IT: Why You Can’t Use an L1 Tool to Solve an L3 IT Incident
As IT environments become more complex — and even fickle to accommodate regular updates and changes —, enterprise IT is constantly seeking ways to improve incident resolution and r…
From Digital Experience Monitoring to Digital Employee Experience: An Evolution in Workplace Technology
Measuring digital employee experience to shape IT strategy and build better business outcomes In today’s rapidly evolving workplace, where remote and hybrid work models have become…
Digital Employee Experience: What You Need to Know About DEX
It seems like everyone is talking about the digital employee experience (DEX) lately. In fact, Gartner® says, “By 2026, 50% of digital workplace leaders will have established a DEX…
Why Digital Employee Experience (DEX) is Critical for IT Resilience
In today’s always-evolving IT landscape, enterprises are under immense pressure to deliver seamless and efficient services to support employee productivity. At the heart of this ef…
Thank You for Making Lakeside Software a DEX Leader in the Gartner® Magic Quadrant™
Gartner named Lakeside Software in the first-ever Gartner Magic Quadrant for Digital Employee Experience Management Tools. to us, this recognition as a DEX Magic Quadrant Leader is…
“Shifting Left”: The Business Value of Moving IT Incident Resolution from L3 to L1 Technicians
"Shifting left” — that is, moving incident resolution from higher-level support tiers such as Level 3 (L3) down to lower levels, ideally to Level 1 (L1) or even to self-service, ak…
Lakeside vs. the Competition: A Closer Look at Why Lakeside SysTrack Cannot Cause a BSOD Outage
Deep visibility, enabled by robust and high-quality data, is the next thing — really the only thing Lakeside’s Founder Mike Schumacher recently explained why our SysTrack endpoint …