Incident Management: Best Practices for ITSM Pros
02/27/20 “My laptop is acting up.” “The printer isn’t responding.” “I can’t connect to the internet.” These types of issues are at the heart of what every IT technician handles day…
Latest SRE & DevOps Articles
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Is IPv6 Too Big for an IoT Tiny Home?
02/26/20 Read about wireless IoT protocols, and one feature will stick out above the rest. 6LoWPAN is a typical client addressing protocol. But what is it? The “6” gives us an imme…
The Unpredictability of Office 365 Performance in a Work-from-Home Culture
I often talk about modern workforces and how we have evolved from the 9 to 5 culture of going to work at some office or branch, and 8-hours later we come home. Sort of funny to eve…
Monitoring and Safeguarding Your Agency’s Cloud Environment
02/25/20 From the government’s recently released Report on IT Modernization, calling for agencies to identify solutions to current barriers regarding agency cloud adoption, to the …
Pink20 Takeaways: Familiar ITSM Challenges and Stronger Solutions
02/25/20 One year after the launch of ITIL® 4, the Pink20 IT Service Management Conference followed up with a Batman theme — appropriate, given Batman is a superhero whose only sup…
Zombie Apocalypse in the Smart City—And How to Stay Alive
02/24/20 Researchers from different universities around the world have been studying fictional zombie outbreaks as an approach to investigating how different diseases could potenti…
Monitor Apache Airflow with Datadog
This Datadog article explains how to effectively monitor your Apache Kafka clusters using Datadog's integration. It details collecting key metrics like message throughput, consumer…
Unpopular Opinion: How SD-WAN Will Improve Security
02/21/20 The consensus is software-defined networking in a wide area network (SD-WAN) will provide organizations unprecedented agility but possibly at the expense of security, as t…
ITIL 4 Certifications: A Guide for Service Desk Pros
02/20/20 The ITIL framework is more than a best practice guide for IT service management (ITSM); it’s a way to design a strategy that creates value for the customer and service pro…
SaaS-Based Database Performance Monitoring for Open Source Systems – SolarWinds Lab Episode #84
02/19/20 In this episode, Head Geek and overall database guru Thomas LaRock will lead a discussion of the newest addition to the SolarWinds database performance monitoring family–V…
2020—The Rise of the Machines?
02/19/20 I’ve spent a lot of time thinking about the Internet of Things recently. Well, I’ve spent the last seven years thinking about IoT. Seven years ago, I bought my first Wink …
24×7 Enterprise Apps: Office 365 on Planes, Trains, Automobiles and Home Offices Part 2
How would you feel about 150% faster time to revenue? If you read Part 1 of this story, you know that my personal experience and observations in the first few weeks of having River…