Using Data to Improve Employee Services (Part 1)
04/12/18 There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leve…
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Key metrics for Amazon RDS PostgreSQL monitoring
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Collecting RDS metrics from PostgreSQL databases
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PostgreSQL RDS monitoring with Datadog
This article details how to monitor Amazon RDS MySQL instances using Datadog. It explains how to leverage Datadog's integration to collect key MySQL metrics like connection counts,…
Make Reporting a Part of Your IT Service Catalog
04/11/18 With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu o…
20 Employee Services to Automate: Facilities
04/10/18 Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflo…
Key metrics for Amazon EBS monitoring
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Collecting Amazon EBS metrics
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Monitoring Amazon EBS volumes with Datadog
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20 Employee Services to Automate: Human Resources
04/05/18 Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the m…
5 Fundamental Strategies for Cybersecurity
04/03/18 Here’s an interesting article from my colleague Joe Kim, in which he offers suggestions to reduce cybersecurity vulnerabilities. Agencies should focus on the basics to pro…
PostgreSQL VACUUM processes: How to monitor
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