GDPR and Data Security in ITSM
04/02/18 Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM v…
Latest SRE & DevOps Articles
4,946 articles · Page 356 of 413
Monitor ECS applications on AWS Fargate with Datadog
This article highlights new features in Amazon ECS designed to improve container issue resolution. Default monitors automatically detect common problems like resource exhaustion an…
Cognitive Bias in IT Decision Making
03/29/18 Logic and objective thinking are hallmarks of any engineering field. IT design and troubleshooting are no exceptions. Computers and networks are systems of logic so we, as…
New in Datadog: Managing integrations via API calls
This article discusses how to gain deeper insights into AWS Lambda function performance using remote instrumentation—specifically, by collecting data *outside* the function itself.…
Using Technology in HR for a Seamless Hiring Process
03/27/18 It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often. The post Using Technology in HR for…
How Efficiency and Security Needs Shape Agency Clouds
03/27/18 By Paul Parker, SolarWinds Federal & National Government Chief Technologist As more agencies adopt the cloud, here’s an applicable article from my colleague Joe Kim, in wh…
Out Of Office: Monitoring
03/26/18 One of the biggest complaints you’ll likely hear after moving to Office 365 will be about its speed, or lack thereof. Now that data isn’t sitting on your LAN, there is lot…
The End of the End User in ITSM
03/22/18 As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sale…
Monitoring Django performance with Datadog
This article details how to effectively monitor your Elasticsearch clusters using Datadog. It explains how to leverage Datadog's integrations to collect key Elasticsearch metrics (…
Facilities as a Service Provider: It’s More Than Light Bulbs
03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
03/20/18 We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
03/16/18 Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Goo…