Why Asset Discovery is the Starting Point for ITAM
09/20/19 Understanding the technology infrastructure you have is one thing, but what exactly does it mean? The terms discovery and asset management get thrown around a lot in the I…
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Author
Liz Beavers
58 articles · Page 4 of 5
5 Beneficial Ways ITSM Has Evolved Over the Last Decade
09/13/19 Technology has changed a lot in a decade. Flashback to 2009 when smartphone adoption was still growing, and the concept of using a service desk to do anything in the offic…
How to Reduce an Influx of IT Support Tickets or Messages
09/09/19 If you’re experiencing heavy workloads, an influx of tickets, and a shortage of service desk agents, you’re not alone. According to a recent SDI report, over 35% of servic…
Best Practices for Launching a Service Catalog
08/21/19 If you find yourself dealing with an influx of requests, a lack of organization, or employees not knowing when to expect services to be completed – it may be time to think…
Why Reporting and Dashboards Are Critical to Your Service Desk
07/25/19 Aiming for continual improvement of the services provided to employees is an obvious goal for IT leaders, but it can be unnecessarily difficult to make adjustments without…
Showcasing ITSM ROI & the Powerful Impact of IT
06/04/19 The Subtle, Yet Powerful Impact of IT Sometimes it can be challenging to see the impact of IT and the service desk on an entire organization or business. But the impact of…
Handling IT Asset Management Challenges as Service Management Expands
05/23/19 IT Asset Management Meets Employee Service Management IT asset management can be a fundamental element of ongoing organizational success. Organizations large and small, in…
Uses of Artificial Intelligence and How they Relate to IT Help Desks
04/30/19 Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, bu…
What Makes a Smart Service Desk?
04/25/19 AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing. The post …
The Future of AI-Enabled ITSM
04/18/19 Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets. The post The …
Everything You Need to Know About ITIL 4 Foundation
04/02/19 Introducing the ITIL 4 Foundation This year brings us a new version of ITIL, the world’s leading best practice guidelines for IT service management (ITSM). The ITIL 4 rele…
The Changing ITSM Landscape: Focusing on Employee Satisfaction
02/05/19 Learn why your IT strategy should shift focus and include customer experience and employee service management techniques. The post The Changing ITSM Landscape: Focusing on…