Service Desk ROI:5 Companies Seeing Big Returns
05/16/19 Seeing a positive return on investment when it comes to a service desk can be challenging without the right solution in place. Whether it is properly routing requests or c…
Back to all articles
Category
IT Service Management
295 articles · Page 15 of 25
ITSM vs. ITAM: What’s the Difference?
05/14/19 ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dott…
15 ITSM ITIL Metrics for Tracking Incident and Service Management Success
05/09/19 Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track. The po…
Samanage Service Platform Named Finalist in 2019 SIIA CODiE Awards
05/08/19 We are thrilled to be named a SIIA CODiE Awards finalist — for the fourth consecutive year! This year’s nomination of Samanage Service Platform for “Best IT Management Sol…
3 Ways Agile IT Can Improve Your Service Desk Business
05/07/19 Agile ITSM and the Agile Service Desk Up to this point, Agile IT has been mostly confined to the world of software development. Well…that is changing. Simply put, Agile ha…
SolarWinds and Samanage Set Sights on Disrupting the ITSM Market … Together
05/01/19 What SolarWinds' acquisition of Samanage means for the ITSM market. The post SolarWinds and Samanage Set Sights on Disrupting the ITSM Market … Together appeared first on …
Uses of Artificial Intelligence and How they Relate to IT Help Desks
04/30/19 Applications of Artificial Intelligence Are Everywhere You may not realize it unless you are deeply involved in the creation and application of artificial intelligence, bu…
What Makes a Smart Service Desk?
04/25/19 AI is paving the way for ITSM and the future of the service desk. Learn the 5 principals of what makes an IT service desk “smart” and what to start implementing. The post …
Chatbot Development: Why Chatbots Need Backstories
04/23/19 Relatable chatbots are the present and future of ITSM, so learn more about why it’s important to develop their backstories. The post Chatbot Development: Why Chatbots Need…
The Future of AI-Enabled ITSM
04/18/19 Learn how AI-enabled ITSM can help improve customer service by automating everything from the initial conversation to the automatic dissemination of tickets. The post The …
The Future of ITSM: The Rise of Automation, Agile, and the Employee Experience
04/16/19 Learn about the rise of automation, agile, and user experience and how digital transformation is rapidly changing the future of ITSM as we know it. The post The Future of …
Artificial Intelligence Glossary of Terms to Know
04/09/19 Check out this artificial intelligence (AI) glossary of key terms to familiarize yourself with, as these will be in business leaders’ vocabulary soon, if not already. The …