How Consumerization is Changing IT Support Models
01/08/19 Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience …
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2019: The Year of Meshing Around and Creating Chaos
01/03/19 It’s that time of year again—the time to reflect on the past year and anticipate the year ahead. For a number of years now, organizations of all sizes have been running co…
The Evolution of ITIL
01/02/19 Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog r…
Why Your Infrastructure Sucks For Automation
12/20/18 Having convinced myself in previous posts that my automation projects will never be finished and that I will forever be supporting 101 different device connection paradigm…
ITSM And Digital Transformation – Understanding Digital Transformation
12/20/18 For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actual…
Three SIEM Must-Haves
12/19/18 According to the recent Ponemon 2018 Cost of a Data Breach report, the average time to identify a data breach was 197 days[1]. If something slips by your defenses, you nee…
Application Dependency Mapping: Security and Ongoing ADM
12/19/18 Well, here we are. Finally, on the last post of this series. If you have not been following along, you can find the previous posts: part one, part two, part three, part fo…
ITIL Alternatives: What Are Other ITSM Frameworks?
12/18/18 In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look at five of the pri…
Surviving and Thriving in the Ephemeral World of Containers and Functions
12/18/18 With containers, microservices, and FaaS becoming even more integrated into hybrid and cloud environments, you must remain diligent to make sure you’re navigating these as…
The Cost of Monitoring – With the Wrong Tool
12/17/18 or “It’s not just the cost of buying the puppy, it’s the cost of feeding the puppy that adds up” This is a story I’ve told out loud many times, on conference calls, and ar…
All I Want For Christmas Is … RESTCONF?
12/13/18 As somebody not lucky enough to have a nice clicky interface with which to manage and automate all my equipment, I have to develop my own tools to do so. One aspect of dev…
How Digital Transformation is Changing IT Service Management Solutions
12/11/18 In this article, we will look at ITSM through the lens of constant digital transformation, examining how the rise of AI is affecting humans in the IT space; the move to cl…