3 Service Catalog Items Any Organization Can Use
11/08/18 The more items in your service catalog, the more quickly and efficiently you can serve your employees. The service catalog can effectively handle a number of processes bey…
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You Are Here – Identity & Access Security
11/08/18 Where are you? Halfway through this 6-part series exploring a new reference model for IT infrastructure security! As you learned in earlier posts, this model breaks the se…
Expanding Observability to Help DevOps Live Up to New Expectations
11/07/18 DevOps has grown from being seen as simply a supporting function to becoming an extremely value core part of the business which drives growth. As a result of this noticeab…
Application Performance Monitoring: Benefits and Examples
11/07/18 This is part three in this series. In part one and part two, we covered some of the basics. But in this post, we will dig into the benefits of application performance moni…
Customer Spotlight: 5 Employee Service Management Leaders that Use Samanage
11/06/18 Many IT departments have already taken the important steps of introducing automated workflows and driving employees to the service portal. If so, their service management …
Automation Paralysis: Why We Get Stuck Automating The Small Stuff
11/02/18 Despite all the talk of all our jobs being replaced by automation, my experience is that the majority of enterprises are still very much employing engineers to design, bui…
How CMDB Data Inaccuracies Affect Organizational Processes
11/01/18 How do you deliver the highest quality service, drive user engagement and stakeholder satisfaction, and make quality decisions regarding your infrastructure as an organiza…
No, You Don’t Need a Blockchain
11/01/18 The hype around blockchain technology is reaching a fever pitch these days. Visit any tech conference and you’ll find more than a handful of vendors offering it in one for…
You Are Here – Endpoint & Application Security
11/01/18 So far in this series we have reviewed a few popular and emerging models and frameworks. These tools are meant to help you make sense of where you are and how to get where…
Don’t Get Bitten by Schrödinger’s Backup
11/01/18 There are two sayings you can find in virtually every article about data protection: “If your data doesn’t exist in at least two places, then it doesn’t exist,” and “If yo…
Giving Developers the Tools They Need to Innovate
10/31/18 The word “innovation” has come to mean various things. For many, it draws up images of great modern innovators. For developers, it’s the driving force behind a day’s work.…
Making Dev + Ops Possible with Log Management
10/31/18 You know how the saying goes—you can’t optimize what you can’t measure, and you can’t measure what you can’t monitor. Perhaps this isn’t a time-tested proverb just yet, bu…