What is Agile Service Management?
08/23/18 What is Agile Service Management in an IT Service Management (ITSM) context? Is it an official term? Is there a body of knowledge behind it? Before answering that question…
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Culture of Data Protection: What Your Customers Expect
08/23/18 We’ve talked about building a culture, why it applies to all data environments, and some specific types of data protection features you should be considering. Today, we’ll…
Beating Imposter Syndrome
08/22/18 “Hello! My Name is Phoummala and I have re-occurring imposter syndrome. I struggle with this frequently and it’s a battle that I know I am not alone in.” What is Imposter …
Change Management Checklist
08/21/18 As a general concept, change management is relatively straightforward, if a bit broad in its scope. Change management as an ITSM discipline, on the other hand, is more spe…
Databases 101: Choosing the Right Database
08/20/18 In my last post, we talked about the different types of databases available on the market for you to choose from. With over 300 options, it is hard to know which one is th…
Related Attributes: Syslog, Interface Error Statistics, and Possibly More
08/17/18 Data, data, data. You want all of the data, right? Of course you do. Collecting telemetry and logging data is easy. We all do it and we all use it from time to time. Inter…
The Measurable Impact of Service Desk Automations and Artificial Intelligence
08/16/18 The technology is new and it’s evolving, but there are already tangible benefits in service delivery time and accuracy. Which of these features would have the greatest imp…
Top 5 Best Practices for Systems Monitoring
08/15/18 Systems monitoring has become a very important piece of the infrastructure puzzle. There might not be a more important part of your overall design than having a good syste…
Data Center Migration: Planning, Strategy, and Execution
08/14/18 There are many reasons why an organization may need to migrate a data center (DC). This migration of data may seem like it should be a relatively straightforward, simple o…
Policy and Controls – A Foundation for Threat Protection
08/14/18 In the previous blog in this series, we reviewed several types of attacks and threats, and some ways they are perpetrated. In this blog, we will become familiar with sever…
Culture of Data Protection: Data Quality, Privacy, and Security
08/10/18 As I explained in previous posts on building a culture of data protection, we in the technology world must embrace data protection by design. To Reward, We Must Measure. H…
What Is Root Cause Analysis?
08/10/18 If you work in engineering or support, you’ve probably spent a lot of time troubleshooting things. You’ve probably spent just as much time trying to figure out why things …