Who Protects the Protectors?
06/14/18 Remember the person in my last post who asked me to describe a load balancer? They came back and asked about ASAs. I’m not sure if they really wanted to know, or if they j…
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7 Ways IT Data Powers the Service Desk
06/14/18 Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions th…
Be Responsive and Responsible
06/13/18 Over the years, I’ve read more than a few articles about the qualities that are found in the best administrators. These articles focus on soft skills, but sometimes will l…
Paving the Road to Your Storage System
06/13/18 A storage system on its own is not useful. Sure, it can store data, but how are you going to put any data on it? Or read back the data that you just stored? You need to co…
How DevOps Changes Monitoring
06/13/18 One of the most interesting changes that I have observed in my career is Microsoft shifting from just being a development organization to truly becoming a DevOps team, in …
This is a Disaster! Knowing When to Call It
06/13/18 Disasters come in many forms. I’ve walked in on my daughters when they were younger and doing craft things in their bedroom and said “this is a disaster!” When it comes to…
Interview: Why the UK NHS is Struggling to Move to the Cloud
06/13/18 Despite ploughing more than £50m into the digital transformation of the NHS, evidence suggests only a handful of trusts have adopted the Government’s “cloud first” policy.…
Translating ITSM to Other Departments
06/13/18 IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of…
The Role of a Network Admin in Application Performance Management
06/12/18 When it comes to application performance management, the main focus is the application. That is the main concern for end-users. They do not care about network performance,…
Tips for Managing Wireless Sensor Networks in Your Data Center
06/12/18 Here is an interesting article from my colleague, Joe Kim, in which he points out some of the challenges of managing wireless sensor networks. For several years, governmen…
The Burden of Monitoring Load Balancers
06/12/18 I was having one of “those” days, and someone asked me to describe what a load balancer did. My answer was something like this. “Imagine your most critical application gai…
Disaster Recovery – How Logging Can Help Ensure You’ll Get There
06/12/18 Disaster recovery can be a complicated beast to tame. If you’re attempting to recover your IT infrastructure from some kind of disaster, you’re already faced with a number…