Disaster Recovery – Time To Create Our Plan!
03/06/18 Thus far, we have gone over how to classify our disasters and how to have some of those difficult conversations with our organization regarding Disaster Recovery (DR). We’…
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Modern ITSM Practices: ITIL for Today
03/01/18 You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the…
Announcement: p99 Percentile Metrics
03/01/18 I’m pleased to announce that SolarWinds® Database Performance Monitor (DPM) offers 99th percentile metrics to help understand latency outliers in a query workload. These m…
A Case Against Chassis Switching
03/01/18 If you have done any work in enterprise networks, you are likely familiar with the idea of a chassis switch. They have been the de facto standard for campus and data cente…
Network Monitoring Overload and How to Survive
02/27/18 It’s always good to have a periodic reminder to consider what we’re monitoring and why. Here’s an applicable article from my colleague Joe Kim, in which he offers some tip…
Out Of Office: Health Check
02/27/18 So far in this series, we’ve covered setting expectations as well as migrating to Office 365. Now that your organization is up and running on the new platform, how do you …
How To Buy Software 2018
02/26/18 Buying software solutions for your company is a skill just like any other business practice. To be effective at purchasing it is necessary to have a clear understanding of…
Everything I Needed To Know About IT I Learned From Logan (Part Four)
02/26/18 (This is the fourth and final part of a series. You can find Part One here, Part Two here and Part Three here.) It behooves me to remind you that there are many spoilers b…
Traveling With Joy
02/26/18 Recently, two people I respect very much tweeted about travel, and how to remain positive and grateful while you do it. You can read those tweets (here) and (here). When I…
Modern ITSM Practices: Automation
02/22/18 A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organ…
Microsoft Workstation Logs – Configuration
02/22/18 Over the last three posts, we’ve looked at Microsoft event logging use cases and identified a set of must-have event IDs. Now we’re ready to put our security policy in pla…
3 Reasons Technology Consolidation Begins With ITSM
02/20/18 Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that in…