20 Employee Services to Automate: Facilities
04/10/18 Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflo…
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20 Employee Services to Automate: Human Resources
04/05/18 Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the m…
5 Fundamental Strategies for Cybersecurity
04/03/18 Here’s an interesting article from my colleague Joe Kim, in which he offers suggestions to reduce cybersecurity vulnerabilities. Agencies should focus on the basics to pro…
GDPR and Data Security in ITSM
04/02/18 Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM v…
Cognitive Bias in IT Decision Making
03/29/18 Logic and objective thinking are hallmarks of any engineering field. IT design and troubleshooting are no exceptions. Computers and networks are systems of logic so we, as…
Using Technology in HR for a Seamless Hiring Process
03/27/18 It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often. The post Using Technology in HR for…
How Efficiency and Security Needs Shape Agency Clouds
03/27/18 By Paul Parker, SolarWinds Federal & National Government Chief Technologist As more agencies adopt the cloud, here’s an applicable article from my colleague Joe Kim, in wh…
Out Of Office: Monitoring
03/26/18 One of the biggest complaints you’ll likely hear after moving to Office 365 will be about its speed, or lack thereof. Now that data isn’t sitting on your LAN, there is lot…
The End of the End User in ITSM
03/22/18 As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sale…
Facilities as a Service Provider: It’s More Than Light Bulbs
03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…
Fortifying your Networks Against the Coming Internet of Things (IoT) Tsunami
03/20/18 We all know that security concerns go hand in hand with IoT. Here’s an interesting article from my colleague Joe Kim, in which he suggests ways to overcome the challenges.…
Cloud Connectivity: Not as Simple as You Thought
03/16/18 Most enterprises rely on infrastructure and applications in the cloud. Whether it’s SaaS services like Office 365, IaaS in AWS, PaaS in Azure, or analytics services in Goo…