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Onboarding Updates and Usability Improvements

FireHydrant has released several updates focused on improving user experience and efficiency. These include enhanced onboarding with videos and knowledgebase links, streamlined inc…

Command Center Refresh, Functionalities Refresh, and New Default Incident Types

FireHydrant recently released updates to its platform focusing on improved incident management. The Command Center received a visual refresh with a cleaner interface and easier nav…

New and Improved Integrations, Easier Service Catalog, and Continued Improvements to Slack App

FireHydrant recently released updates focused on improving their service catalog and Slack app functionality. Key improvements include more detailed functionality views, enhanced e…

Tasks allow you to predefine incident response process and reduce cognitive load for responders

FireHydrant has redesigned its Task feature to help teams streamline incident response by allowing pre-defined task lists to be attached to incidents. This update includes a rebuil…

Redesigned and Redundant Incident Response

FireHydrant has redesigned its incident response system for both Slack and web applications, focusing on simplification and redundancy. The updates include guided workflows, improv…

Bugbash!

FireHydrant recently completed a bug bash, successfully closing nearly 100 bugs across their runbook and incident command features. Improvements included fixes to button removal, s…

Retrospective Updates and Operational Readiness templates

FireHydrant recently updated its platform based on user feedback, improving the visibility of key incident details (description & impact) within retrospective reports. They also in…

CSV Export and additional label functionality

FireHydrant has added two new features for Enterprise users: daily CSV exports of incident data via the API for reporting and data analysis, and clickable labels within services to…

Runbook Audit Logs for Enterprise + New Chat Event API Endpoint

This FireHydrant update focuses on improving performance and adding new features for enterprise users. Specifically, they've reduced latency for large Service Catalogs and introduc…

Major Slack Updates + Webex Integration

FireHydrant recently released a major update focusing on integrations and workflow improvements. Key additions include a Webex integration for automated bridge creation, enhanced S…

Google Docs + Jira Custom Fields

FireHydrant has added new features to streamline incident reporting and documentation. Users can now automatically export retrospective data to Google Docs and create Jira tickets …

Runbook Ownership + Service Dependancies

FireHydrant has updated its Service Catalog to automatically identify impacted services and teams during incidents, eliminating time wasted on manual impact assessment. This is ach…