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Incident Management Timeline updates and Slack Message fixes

This FireHydrant update focuses on improving the user experience within their incident management platform. Key changes include a redesigned incident view for better clarity, more …

Zendesk Tickets with Customer Organizations, Status Page Performance Tuning, and Custom Types in Jira

FireHydrant recently released updates including the ability to link Zendesk tickets to impacted customer organizations within the new Command Center, and significant performance im…

Weekly Product Release

FireHydrant released updates focused on streamlining incident creation and management. New Slack shortcuts allow users to quickly create incidents directly from messages and migrat…

Service Dependency Graph

FireHydrant has enhanced its Service Dependencies feature with a new graph visualization, allowing users to easily explore relationships between services and identify potential inc…

SCIM

FireHydrant now supports the SCIM 2.0 protocol, enabling seamless user and group management integration with popular identity providers like Okta, Azure AD, Ping, and OneLogin. Thi…

New Slack Message shortcuts, Better Filtering in Service Catalog, and Analytics for your Functionalities

FireHydrant has released updates to improve incident management, including easier filtering in the Service Catalog using pre-populated labels for better standardization. Users can …

Required Fields

FireHydrant has released optional required fields for incident declaration, a highly requested feature despite internal debate about potentially hindering quick incident reporting.…

Terraform Provider Enhancements

FireHydrant released enhancements to their Terraform Provider (version 0.3.0) including new resources & data sources for incident roles, priorities, and dependencies, as well as us…

Onboarding Updates and Usability Improvements

FireHydrant has released several updates focused on improving user experience and efficiency. These include enhanced onboarding with videos and knowledgebase links, streamlined inc…

Command Center Refresh, Functionalities Refresh, and New Default Incident Types

FireHydrant recently released updates to its platform focusing on improved incident management. The Command Center received a visual refresh with a cleaner interface and easier nav…

New and Improved Integrations, Easier Service Catalog, and Continued Improvements to Slack App

FireHydrant recently released updates focused on improving their service catalog and Slack app functionality. Key improvements include more detailed functionality views, enhanced e…

Tasks allow you to predefine incident response process and reduce cognitive load for responders

FireHydrant has redesigned its Task feature to help teams streamline incident response by allowing pre-defined task lists to be attached to incidents. This update includes a rebuil…