Reinvigorate the Service Desk With User-Focused Strategies in 2021
02/12/21 When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—a…
Latest SRE & DevOps Articles
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Pinpointing Application Performance Issues with Unified NPM
With employees and business partners working from home due to the pandemic, non-enterprise internet connections have exacerbated the issue of application performance. If services t…
Datadog acquires Timber Technologies
Datadog has acquired Mortar Data, a platform specializing in observability for retailers and e-commerce businesses. This acquisition will allow Datadog to expand its capabilities i…
Initial Considerations for an ITSM Evaluation
02/10/21 The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for…
Taking an API-First Approach to Network Management
02/08/21 Application programming interfaces (APIs) allow applications to communicate, interoperate, and share information with one another. APIs have been mainstays at companies li…
Secure by Design: Our Plan for a Safer SolarWinds and Customer Community
02/05/21 Companies must change the way they operate to combat increasingly sophisticated cyberattacks across ever-expanding attack surfaces. What we learn from one attack can help …
Evolving IT Operations to Support New Ways of Working
The challenges of working from home have caused organizations to reevaluate how they look at networks for enterprise workloads and hybrid workplaces. The range of at-home networks …
What Is ITSM (IT Service Management)?
02/05/21 For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? To…
Takeaway Only! The Parallels of Restaurants and IT During Lockdown
Like most Melburnians and other people around the world, visiting a local restaurant for a leisurely group meal is a strong part of my family’s social life. For much of 2020, this …
The Case for Upgrading — SolarWinds TechPod 035
02/04/21 The relationship IT professionals have with upgrades can sometimes only be described as “fraught.” Reasons range from the cost in terms of time and lost opportunity to “no…
Continuing Our Journey to Becoming Secure by Design
02/03/21 Since we announced the cyberattack on the Orion Platform seven weeks ago, we’ve worked tirelessly with our customers and Partners to ensure the safety and security of thei…
Findings From Our Ongoing Investigations
02/03/21 SolarWinds was one of a growing number of targets of a highly sophisticated, broad, and coordinated nation-state cyber operation that compromised multiple software and har…