IT Service Management

The Changing ITSM Landscape: Focusing on Employee Satisfaction

02/05/19 Learn why your IT strategy should shift focus and include customer experience and employee service management techniques. The post The Changing ITSM Landscape: Focusing on…

What IT Service Management Pros Should Know About CX (Customer Experience)

01/31/19 Discover key concepts of integrating customer experience (CX) management into your IT service management strategy and how it can improve your employee services. The post W…

Improving IT Security in a World Filled With Hackers

01/29/19 With hacker attacks taking place every thirty-nine seconds, ensuring your IT strategy has a bulletproof plan for IT security is crucial. The post Improving IT Security in …

Transforming Traditional ITIL Into Agile ITIL

01/24/19 Keeping your ITSM efforts in front of the rapid changes, both within and outside of your organization can be even more challenging if you steadfastly hang on to rigid fram…

ITIL 4 Update Launch is Almost Here

01/22/19 Common criticisms of ITIL's shortcomings have led to the creation of other frameworks that attempt to either replace ITIL or complement its application, depending on the I…

Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019

01/16/19 Samanage moves up six spots on G2 Crowd's top software companies in 2019. The post Samanage Moves Up the List of G2 Crowd’s Best Software Companies for 2019 appeared first…

5 Simple Ways You Can Boost Customer Satisfaction with the Service Desk

01/15/19 With a modern service management solution, you can take advantage of the following five capabilities to boost internal customer satisfaction within the service desk. The p…

How To Improve ITSM Metrics With a Millennial Workforce and Gen Z

01/11/19 In this article, we will look at some of the challenges and opportunities that ITSM can expect as the younger generations come into their own, driving businesses even furt…

How Consumerization is Changing IT Support Models

01/08/19 Expectations surrounding the services supplied by IT desks are growing as rapidly as digital work life is transforming, and the overall quality of the customer experience …

The Evolution of ITIL

01/02/19 Unless you’re a current, aspiring, or former IT professional, you probably don’t know exactly what ITIL is. But it also stands to reason that if you’re reading this blog r…

ITSM And Digital Transformation – Understanding Digital Transformation

12/20/18 For all the contemporary talk about digital transformation and how it’s happening all around us, it can be maddening, trying to get your head wrapped around what it actual…

ITIL Alternatives: What Are Other ITSM Frameworks?

12/18/18 In this post, we will examine the rise and domination of ITIL, looking into how prevalent it actually is, and why that may be so. We’ll also take a look at five of the pri…