When “Trust but Verify” Isn’t Enough: Life in a Zero Trust World
05/22/19 Welcome to the first in a five-part series focusing on information security in a hybrid IT world. Because I’ve spent the vast majority of my IT career as a contractor for …
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Multi-Cloud Management for IT Security Issues
05/21/19 Multi-Cloud Management, Multi-Tenant Cloud ITSM Platforms, and IT Security IT security is a complicated and continually evolving set of targets that is well beyond the sco…
Hybrid IT Requires Existing Skillsets
05/21/19 As the public cloud continues to grow in popularity, it’s started to penetrate our private data centers and realize hybrid IT. More companies are adopting a hybrid IT mode…
A Look at the Shift from Organizations Adopting a Cloud-First Mentality
05/20/19 Not too long ago, the hype in the marketplace was very much geared toward moving all workloads to the public cloud. If you didn’t, you were behind the curve. The reality i…
Service Desk ROI:5 Companies Seeing Big Returns
05/16/19 Seeing a positive return on investment when it comes to a service desk can be challenging without the right solution in place. Whether it is properly routing requests or c…
Having the Correct People on a Project Is Key to Success
05/16/19 All too often, companies put the wrong people on projects, and all too often, the wrong people are involved with the project. We see projects where the people making key d…
ITSM vs. ITAM: What’s the Difference?
05/14/19 ITSM and ITAM – Better Together For many of us, even some who may have been in the IT game for a while, it can be challenging to navigate the wide variety of acronyms dott…
Start Your DevOps Journey by Looking at the Value You Add
05/14/19 Starting with DevOps can be hard. Often, it’s not entirely clear why you’re getting on the DevOps train. Sometimes, it’s simply because it’s the new trendy thing to do. Fo…
Does Data Have Ethics? Data Ethic Issues and Machine Learning
05/10/19 Welcome to part one in a five-part series on machine learning and artificial intelligence. I figured what better place to start than in the highly contested world of ethic…
15 ITSM ITIL Metrics for Tracking Incident and Service Management Success
05/09/19 Your service desk solution may come with a baked-in set of reports, but these aren't necessarily the most critical ITSM ITIL metrics for your service team to track. The po…
How to Survive an M&A — SolarWinds TechPod 014
05/09/19 Host Alex Navarro discusses how to survive and thrive before, during, and after an acquisition with the organizer in chief of Gestalt IT’s Tech Field Day, Stephen Foskett …
Samanage Service Platform Named Finalist in 2019 SIIA CODiE Awards
05/08/19 We are thrilled to be named a SIIA CODiE Awards finalist — for the fourth consecutive year! This year’s nomination of Samanage Service Platform for “Best IT Management Sol…