IT Service Management

Using Technology in HR for a Seamless Hiring Process

03/27/18 It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often. The post Using Technology in HR for…

The End of the End User in ITSM

03/22/18 As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sale…

Facilities as a Service Provider: It’s More Than Light Bulbs

03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…

How To (and How Not To) Onboard Employees

03/15/18 The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of …

The First Step Toward Employee Service: Communication

03/13/18 IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a l…

The Era of Employee Services

03/06/18 The best places to work treat their employees like their best customers, and in return, they’re getting the best work from happy employees. The first step in achieving thi…

Modern ITSM Practices: ITIL for Today

03/01/18 You can, and should, apply fundamentals of ITIL to new challenges in service. The ITIL framework will survive because it’s designed to align with the business goals of the…

Modern ITSM Practices: Automation

02/22/18 A service desk automation is a customizable rule that will automatically make routine decisions based on data input, speeding up service processes and empowering the organ…

3 Reasons Technology Consolidation Begins With ITSM

02/20/18 Businesses use so many tools and applications that it can be difficult to communicate and track data. The IT service desk can help by giving employees one platform that in…

Modern ITSM Practices: Service Portal

02/15/18 Once you've built a service catalog and a powerful knowledge base, you need a place to make these services accessible. The service portal will bring all of your employee s…

3 Ways ITSM Serves Today’s Employee

02/13/18 Long story short, employees want to do their jobs, and they don’t want disruptions from the technology or tools they use. It’s simple to say, but complicated to deliver, e…

How Slack is Connecting Employees to IT Support

02/09/18 Obviously, you still need your email account, but the goal here is to cleanse the constant barrage of emails from within your organization. Meet Slack, a versatile messagi…