IT Service Management

20 Employee Services to Automate: Marketing

04/19/18 Marketing is an important service provider to all employees. They create a variety of customer-facing resources. The service catalog can help create efficient processes fo…

Using Data to Improve Employee Services (Part 2)

04/17/18 As an internal service provider, your job is to give them everything they need to perform at the highest level, with as little friction as possible. This is employee servi…

Using Data to Improve Employee Services (Part 1)

04/12/18 There are a seemingly infinite number of ways to use data in service delivery, and people think of new ones every day. Here are two methods you can use to collect and leve…

Make Reporting a Part of Your IT Service Catalog

04/11/18 With an effective employee service management strategy, you can ensure that internal resources are aligned across departments. The service catalog lets you create a menu o…

20 Employee Services to Automate: Facilities

04/10/18 Though it’s a bit cliché to “expect the unexpected,” that’s what we ask of the facilities department. The service catalog will help them do just that, building out workflo…

20 Employee Services to Automate: Human Resources

04/05/18 Typically, internal service is associated with the IT department, but it’s easy to make a case for human resources as the greatest provider of employee service. From the m…

GDPR and Data Security in ITSM

04/02/18 Personal data is a huge part of creating maximum employee and customer service through ITSM, so it’s a good time to look for these data protection qualities in your ITSM v…

Using Technology in HR for a Seamless Hiring Process

03/27/18 It only makes sense that HR and IT would share some of the same strategies in service delivery, so they actually intersect quite often. The post Using Technology in HR for…

The End of the End User in ITSM

03/22/18 As product users diversify, we suggest a new term to better capture their service needs. End user is impersonal and generic. We want to think of them as who they are: sale…

Facilities as a Service Provider: It’s More Than Light Bulbs

03/20/18 IT isn't the only service organization in town. Employee service depends on the facilities department, making it a strategic value center in the company. The post Faciliti…

How To (and How Not To) Onboard Employees

03/15/18 The best way to ensure accountability throughout the process is with the service catalog. With modern ITSM solutions, a licensed service provider (perhaps the Director of …

The First Step Toward Employee Service: Communication

03/13/18 IT service management (ITSM) has already proven to be a game changer in communication and processes, and it can easily translate to the entire organization. Let’s take a l…