How Artificial Intelligence Can Lower Service Desk Resolution Times
01/23/18 Though these pieces of functionality are common in consumer products, they can also drastically reduce resolution times from the service desk, creating a better customer e…
01/23/18 Though these pieces of functionality are common in consumer products, they can also drastically reduce resolution times from the service desk, creating a better customer e…
01/18/18 The service desk is the hub that supports all business-related technology that helps businesses generate profits – but in and of itself, the service desk doesn’t turn a pr…
01/11/18 Do you want to create actionable outputs from your data? Then learn the difference between reporting and analysis to gain the power of organizational intelligence. The pos…
01/04/18 What many organizations don’t realize is that every department is a service provider to another in some way -- so why aren’t we using a service management solution across …
01/02/18 SACM helps leadership understand what they own in terms of assets and how a change in configuration affects other assets, which helps an organization deliver effective ser…
10/12/17 One of the most common questions that we receive during implementation is, “What is the difference between an incident and a service request?” While most people are famili…
02/24/16 Now that you’ve configured monitoring and alerting for your applications, what are you going to do with the knowledge you’ve gained? Using some of the data that you receiv…