ITSM: The Perfect Place to Begin Your Digital Transformation
07/03/18 Digital transformation impacts every department, in every organization, in every industry. Although it has a big return, it can be expensive, and it can be difficult to ad…
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IT Service Management
291 articles · Page 21 of 25
5 Integrations That Will Improve Your Service Desk
06/28/18 The service desk solution is your primary tool to help employees, but there are other applications they use. The right integrations will help your service desk work in uni…
Implementing 5 Essential ITSM Best Practices Throughout Your Organization
06/26/18 ITSM best practices already help remove the service friction in IT, but they can also be helpful in daily requests for other departments. In this post, we’re going to look…
5 Samanage Customers Use Service Portal for Better Employee Experience
06/21/18 Not only will the service portal give employees a one-stop shop to submit a ticket, request a service, or search the knowledge base, but it also allows the service provide…
7 Ways HR Can Collect Data Through the Service Desk
06/19/18 Human resources is the department that most often deals directly with employees, and in fact, HR can collect data to create a service-desk-style experience, removing the f…
7 Ways IT Data Powers the Service Desk
06/14/18 Data is only valuable if you use it to solve a problem. Look no further than the IT service desk for a number of possibilities. Here are seven IT service desk functions th…
Translating ITSM to Other Departments
06/13/18 IT departments all over the world are getting very good streamlining service. In fact, ITSM has been so successful that other departments want to provide the same level of…
Defining the New Employee-Focused Service Management
06/08/18 When you think of “employee-focused” service management, many of the elements are already there in IT. These best practices are designed to create better working environme…
Control IT Spending With Automatic Warranty Updates
06/06/18 The larger an organization, the more difficult it is to track and predict purchasing and maintenance costs for all of the devices employees use. That’s why lifecycle and w…
What’s the Average IT Service Desk to Employee Ratio?
05/30/18 It's common to hear that the IT service desk staff has become so swamped with work that they feel like full-time IT "firefighters," working long hours and straining to kee…
Change Management: “Are We Doing It Right?”
05/24/18 Definitions, titles, and flowcharts about change management can be overwhelming. Instead of starting there, I would like help you identify some signs that your process mig…
Five Samanage Customers on the Benefits of the Service Catalog
05/22/18 One thing we find is that many new customers are surprised by how many parts of multi-step services they can automate through the service catalog. They might not have chos…